Case studies

Not your average customer service course

Not your average customer service course

A look at a half-day workshop with EMA on Communicating with your Customers using TetraMap’s Why is the customer like that?

Cambio de mentalidad ayuda a los militares

Las Fuerzas Armadas de Singapur y TetraMap (in Spanish)

Un cambio de mentalidad ayuda a los militares a aprender de la naturaleza. Un caso de estudio en progreso: TetraMap y las Fuerzas Armadas de Singapur.

Education and youth

Other work with youth

See more about TetraMap’s involvement with youth.

Highlighting the value of TetraMap and Belbin

University of Technology (Australia) –
Post-graduate course highlights the value of TetraMap and Belbin

This study examined how TetraMap and Belbin worked in parallel and helped students to better understand what was happening as the Team Learning activity took place.

UK school study

UK school study –
Struggle with calculus? Excel in drama?

A UK school study into the four Elements offers explanations and tips for educators.

Teachers transform teamwork

Holy Cross School (NZ) –
Teachers transform teamwork

Teachers and staff at Holy Cross School were introduced to a new way of communication and collaborating that improved staff relationships. As mindsets shifted, staff realised they could apply their learning with students.

Creating cohesive teams at YMCA Birmingham

YMCA Birmingham (UK) –
Creating cohesive teams

YMCA Birmingham needed a tool that could bring their staff together more cohesively. After board-level trustees were introduced to TetraMap, the immediate benefits convinced them that the organisation as a whole would benefit.

Building personal effectiveness at hft

Hft (UK) –
Building personal effectiveness

After a comprehensive review of their training provision, Hft identified the need for its managers to build their personal effectiveness.

Shifting mindsets at Hamilton City Council

Hamilton City Council (NZ) –
Shifting mindsets

As a result of incorporating TetraMap into their training programs, HCC has experienced a mindset shift at a strategic level, in staff attitudes, and in behaviours and performance. This illustrates the working principle of TetraMap that changing people’s mindsets can change organisations.

Becoming the best little zoo

Wellington Zoo (NZ) –
Becoming the best little zoo

With the dream of becoming “the best little zoo in the world,” the Wellington Zoo Trust decided to strengthen its leadership and management capablities by focusing on its people and culture.

Absolutely, positively customers

Wellington City Council (NZ) –
Absolutely, positively customers

We interviewed Bevan Smith, learning and development advisor for Parks, sport, and recreation at Wellington City Council about how he’s integrated TetraMap’s Why is the customer like that? into his customer service programme.

Breaking communication barriers

Large government organisation –
Breaking communication barriers

Spread across NZ, team members were ending up in conflict more often than needed. Rather than supporting each other, they started to avoid communicating.

From court case to communication

Change Dynamics (NZ) –
From court case to communication

TetraMap helped a public sector client to resolve a Personal Grievance claim of bullying and get a seriously damaged working relationship back on track

Impacting a corporate culture

Estée Lauder (NZ) –
Impacting a corporate culture

TetraMap created a connection through common understandings, visions, and language. It has transformed “the way we do things around here” for Estée Lauder NZ.

Igniting sales and service

Nationwide (UK) –
Igniting sales and service

Nationwide, the UK’s third-largest mortgage lender, have integrated TetraMap into their award-winning sales and service training. The Ignite programme helps Nationwide retain their position as the No1 financial institution for customer service.

Changing the language of business

Telefónica (UK) –
Changing the language of business

Telefónica is a global brand needing an engaging tool to accelerate team development. TetraMap has since become a company-wide model for ongoing team strategising, building, and conversations.

Making a difference in the banking world

EQ Dynamics (Germany) –
Making a difference in the banking world

A German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.

Mindset shifts in the military

Singapore Armed Forces –
Mindset shifts help SAF to learn from nature

TetraMap International was invited by the Singapore Armed Forces Training Institute to stretch mindsets and transform thinking about how teams can more effectively and naturally learn together.

Since the writing of this study, TetraMap promulgation has been impressive and strategised for long-term sustainability throughout the forces.

Not your average customer service course

Not your average customer service course

A look at a half-day workshop with EMA on Communicating with your Customers using TetraMap’s Why is the customer like that?

Cambio de mentalidad ayuda a los militares

Las Fuerzas Armadas de Singapur y TetraMap (in Spanish)

Un cambio de mentalidad ayuda a los militares a aprender de la naturaleza. Un caso de estudio en progreso: TetraMap y las Fuerzas Armadas de Singapur.

Education and youth

Other work with youth

See more about TetraMap’s involvement with youth.

Highlighting the value of TetraMap and Belbin

University of Technology (Australia) –
Post-graduate course highlights the value of TetraMap and Belbin

This study examined how TetraMap and Belbin worked in parallel and helped students to better understand what was happening as the Team Learning activity took place.

UK school study

UK school study –
Struggle with calculus? Excel in drama?

A UK school study into the four Elements offers explanations and tips for educators.

Teachers transform teamwork

Holy Cross School (NZ) –
Teachers transform teamwork

Teachers and staff at Holy Cross School were introduced to a new way of communication and collaborating that improved staff relationships. As mindsets shifted, staff realised they could apply their learning with students.

Creating cohesive teams at YMCA Birmingham

YMCA Birmingham (UK) –
Creating cohesive teams

YMCA Birmingham needed a tool that could bring their staff together more cohesively. After board-level trustees were introduced to TetraMap, the immediate benefits convinced them that the organisation as a whole would benefit.

Building personal effectiveness at hft

Hft (UK) –
Building personal effectiveness

After a comprehensive review of their training provision, Hft identified the need for its managers to build their personal effectiveness.

Shifting mindsets at Hamilton City Council

Hamilton City Council (NZ) –
Shifting mindsets

As a result of incorporating TetraMap into their training programs, HCC has experienced a mindset shift at a strategic level, in staff attitudes, and in behaviours and performance. This illustrates the working principle of TetraMap that changing people’s mindsets can change organisations.

Becoming the best little zoo

Wellington Zoo (NZ) –
Becoming the best little zoo

With the dream of becoming “the best little zoo in the world,” the Wellington Zoo Trust decided to strengthen its leadership and management capablities by focusing on its people and culture.

Absolutely, positively customers

Wellington City Council (NZ) –
Absolutely, positively customers

We interviewed Bevan Smith, learning and development advisor for Parks, sport, and recreation at Wellington City Council about how he’s integrated TetraMap’s Why is the customer like that? into his customer service programme.

Breaking communication barriers

Large government organisation –
Breaking communication barriers

Spread across NZ, team members were ending up in conflict more often than needed. Rather than supporting each other, they started to avoid communicating.

From court case to communication

Change Dynamics (NZ) –
From court case to communication

TetraMap helped a public sector client to resolve a Personal Grievance claim of bullying and get a seriously damaged working relationship back on track

Impacting a corporate culture

Estée Lauder (NZ) –
Impacting a corporate culture

TetraMap created a connection through common understandings, visions, and language. It has transformed “the way we do things around here” for Estée Lauder NZ.

Igniting sales and service

Nationwide (UK) –
Igniting sales and service

Nationwide, the UK’s third-largest mortgage lender, have integrated TetraMap into their award-winning sales and service training. The Ignite programme helps Nationwide retain their position as the No1 financial institution for customer service.

Changing the language of business

Telefónica (UK) –
Changing the language of business

Telefónica is a global brand needing an engaging tool to accelerate team development. TetraMap has since become a company-wide model for ongoing team strategising, building, and conversations.

Making a difference in the banking world

EQ Dynamics (Germany) –
Making a difference in the banking world

A German savings bank introduced a financial counseling concept involving a significant culture change. As a simple and holistic model for dealing with diversity, TetraMap was integrated into the sales executives’ training.

Mindset shifts in the military

Singapore Armed Forces –
Mindset shifts help SAF to learn from nature

TetraMap International was invited by the Singapore Armed Forces Training Institute to stretch mindsets and transform thinking about how teams can more effectively and naturally learn together.

Since the writing of this study, TetraMap promulgation has been impressive and strategised for long-term sustainability throughout the forces.