Tony Dain

Tony Dain

Overview

We collaborate with organisations of all shapes and sizes to transform how they deliver their customer experience.

We design and deliver high-impact learning and performance improvement solutions for leaders, managers, and front-line service and sales teams in contact centre and in-store environments, helping to shift cultures, change behaviours, and develop new skills and awareness. Our results include improvements in customer satisfaction, employee engagement, Net promoter scores, and a number of other internal KPIs.

TetraMap Facilitation

TetraMap is one of the most inspiring and easy to understand tools I have come across in 15 years of L&D. I am excited at its many applications and can already see how it will enable improved communication and inter personal relationships both inside and outside of work.